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FAQs

Where do we ship? How much to my country?

We ship worldwide! Shipping fee & time varies based on where you are located. Shipping fee will apply according to your country and will be shown at checkout. We also offer discounts and free shipping promotions all year as a goodwill, so please keep in loop of our exclusive deals.

When my order will be shipped?

Please allow 2 - 5 business days depend on the stock availability to ship out your order. Handmade / Hand painted products is make to order and please allow us to send within 7-14 days. We will update the order status by system and send the tracking info automatically.

How long is the shipping time?

Orders will be shipped base on the location on the fulfilment centers. Average delivery lead time to International is around 7 - 30 business days based on the location of each fulfilment centers. Each individual product may be shipped from different fulfilment centres across the globe as we source globally for quality guarantee.

Please understand some circumstances that may out of our control due to the issue of Covid-19 or others (Natural disasters, holidays, weather, etc). It may cause a bit delay of delivery.

Will my parcel be tracked?

You will receive a Shipping Confirmation Email with the tracking info when your order ship out.

Please do understand order numbers don’t instantly update with available delivery status. Tracking should be updated within a few business days.

What can I do if I missed to apply the discount code?

No worry. We never want our customers to miss any of our promotions. Please just contact us at info@simplevery.com and let us know the order no., we will issue a refund to you for the discount variance.

Who pays for custom duties / taxes?

Custom taxes and duties are regulated by your government and postal office. As per our Shipment Policy, the customer is responsible for paying custom duties/taxes.

Can I cancel the order?

You are able to cancel your order without penalty. You must cancel your order 24 hours after creating it to apply the cancellation. Please kindly understand that order can’t be cancelled if it has shipped already.

Can I return the product if I don’t like?

Shopping from us should be fun! Please don’t afraid to share us your valuable comment.

If an item isn’t perfect match, pls do return it for refund within 14 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

*Please note that all returns are subject to 10% restocking fee and we can’t cover the cost for return shipping

What should I do if my parcel arrived damaged?

We apologise to you if it is not a perfect experience. We do ship every orders with extra protection & padding. Please understand that there are some exceptional cases which the products damaged due to mail service mistreatment. We will issue you a brand new item once we confirm the item is defective. Please don’t worry since your satisfactory is always our first priority.

Please contact us with:
- Your order number
- A picture / video of the damaged product

We will follow up at the first priority once receive your request

Any discount of bulk purchase or wholesale?

We welcome any organisations or even bulk purchase by individuals to enjoy better discount. Please do contact our sales team at sales@simplevery.com for further details.

Other inquiries?

If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at info@simplevery.com

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